Technology & SaaS

Contract AI for SaaS and software companies

Q: Can AI review customer redlines on a SaaS MSA?

Yes, and it’s one of the most common uses. Upload the marked-up MSA that came back from procurement and goHeather reads it against your own positions. It ranks the changes it finds and quotes the clause each one sits in.

Q: Can goHeather review the MSA, order form and DPA together?

Yes. A software deal usually spans several documents, and a term in the order form can change the effect of a term in the master agreement. goHeather reads them as a set, including the data processing agreement and any security schedule, and points out the order of precedence clause that says which document applies when they conflict.

Q: Which technology contracts can goHeather draft and review?

It drafts and reviews master services and subscription agreements, order forms, reseller and partner agreements, software license agreements, data processing agreements, security schedules and NDAs. Draft one from your own template or a lawyer-made one, or upload the customer's paper and the redlined drafts that go back and forth during a deal. Because it’s a general contract AI, it also covers the agreements a software business signs as a buyer, such as vendor contracts, contractor agreements and employment paperwork.

Q: Can goHeather draft an MSA or order form from our own template?

Yes. Start from your own MSA, order form or reseller agreement, or from one of 10,500+ lawyer-made templates. Answer a few questions about the deal (the customer, the plan, the term) and goHeather fills in the variables and returns a complete first draft. If a clause is missing, ask for it and it is added to the draft, which you can export to Word.

Q: Can we set up a playbook with our own negotiating positions?

Yes. Write your positions down once in plain English (the cap you accept, the notice period you need, the data terms you can sign) and goHeather checks every incoming agreement against them. Each rule comes back compliant or non-compliant, with the clause quoted.

Q: Is our SaaS contract data used to train the AI?

No. Your documents are not used to train our models and they are never sold. Contracts are encrypted, our database provider meets bank-grade security standards, and goHeather runs more than 25 enterprise-grade security controls. Our security page has the full breakdown.

Q: Does legal AI for SaaS replace in-house counsel?

No. goHeather is a contracts AI, not a law firm. It does the first pass on each agreement so counsel isn’t reading a standard order form line by line, and the enterprise deals that need legal judgment still go to them. It tells you what the agreement says and what to look at. It does not tell you what to accept.

Draft MSAs, order forms and reseller agreements from your own templates, and review the customer's paper and DPA in minutes. Then send redlines in Word and collect signatures in the same place.

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SCSarah

Master Services Agreement22 pages · reviewed 2 minutes ago9.3Supplier shall indemnify Customer against all losses arising from any Security Incident, such indemnity being uncapped and surviving termination.4.2Customer may increase the number of Authorized Users at any time at the rates set out in the Order Form, which shall be fixed for the Term.11.1This Agreement renews automatically for successive twelve (12) month terms unless notice is given ninety (90) days before renewal.14.5Customer shall own all Intellectual Property Rights in any configuration, integration or output created in the course of the Services.

ReviewChatChanges

15 findings·4 high risk

#01Security incident indemnity is uncapped

such indemnity being uncapped and surviving terminationsubject to the limitation of liability in clause 10, and surviving termination for twelve (12) monthsAs drafted, this indemnity sits outside the liability cap with no limit and no end date. Shown against a capped alternative for comparison.

#02IP in configuration and output assigned to customerEdited

#03Rates fixed for the term with no upliftAdded

#0490-day renewal notice windowEdited

#05No service credit cap on the SLAAdded

#06Sub-processor list not incorporatedAdded

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The bottleneck

SaaS deals stuck between draft and signature

The order form was copied from last quarter's deal, procurement sent it back with forty redlines, and the account executive wants it signed by Friday. The one person who can read it properly is in another time zone.

Without goHeather

Order forms copied from an old deal and edited by hand
Deals stall in legal review at the end of the quarter
Outside counsel billed for a standard order form
Redlines emailed back and forth with no clear record of what changed
Renewal and uplift terms missed until the term rolls

With goHeather

A first draft from your own MSA template in minutes
A first-pass review on the same day the redlines arrive
Customer redlines read against your own positions
Counter-redlines sent from Word with track changes, then signed electronically
Counsel brought in on the enterprise deals that need them

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Drafting

Draft an MSA or order form from your own paper

Start from your own MSA, order form or reseller agreement, or from a lawyer-made template. Answer a few questions about the deal and goHeather fills in the details and returns a complete first draft. If a clause is missing, ask for it and add it to the draft.

Your own templates, or 10,500+ lawyer-made ones
Deal details filled in from a few questions
Export to Word with track changes

See the AI contract generator

Order Form variables4 of 6 filled

Customer nameWho is the customer?Brightwell Analytics

Subscription planWhich plan are they buying?Growth, annual

Authorized usersHow many seats?150

Subscription termHow long does it run?24 months

Renewal noticeHow much notice stops a renewal?

Billing frequencyHow often is the customer invoiced?

Generate draft

Contract review

MSA review for customer redlines, the day they land

Upload the marked-up MSA, the order form or the procurement team's own paper. goHeather reads it end to end, ranks what it finds and quotes each clause, so the account team knows what changed before the next call.

Liability caps, indemnities and carve-outs
Data protection, security and sub-processor terms
Renewal, uplift and termination rights

See how review works

HighIP in configuration and outputclause 14.5Customer shall own all Intellectual Property Rights in any configuration, integration or output created in the course of the ServicesCustomer Data and output generated from it, excluding the Platform and any improvements to itAs drafted, this clause reaches past the customer's own data to the way your platform is configured. Shown against a narrower alternative for comparison.Apply to documentDismiss

Playbooks

A SaaS playbook for the redlines you see every week

Enterprise procurement teams tend to mark up the same clauses on every deal. Write your positions down once (the cap you accept, the notice period you need, the data terms you can sign) and goHeather checks each incoming agreement against them.

Positions written in plain English
A compliant or non-compliant verdict on every rule
The clause it was checked against, quoted in full

#07Security indemnity sits inside the liability capNon-Compliant

This agreement places the security incident indemnity outside the cap and gives it no time limit.Supplier shall indemnify Customer against all losses arising from any Security Incident, such indemnity being uncapped and surviving termination.

Ask anything

Ask any technology contract a direct question

When the deal desk needs an answer before the next call, type the question in plain language. goHeather answers from the document and shows the clause the answer came from.

Answers quoted from your own agreement
The clause it relied on, shown alongside
Works across the MSA, the order form and the addenda together

What notice do we need to give to stop this renewing?

goHeatherNinety days before the end of the current term. The agreement renews for successive twelve-month terms if no notice is given, and the notice must be in writing.Master Services AgreementClause 11.1 — Term and renewal

Contract types

From software license agreements to DPAs

The contracts a software company drafts and signs as a seller, a partner and a data processor.

Sales
MSAs and order forms
Draft yours from your own template or review the customer's paper. goHeather reads the master agreement, the order form and the addenda as one set, so a term buried in one document is read alongside the others.
Partners
Reseller and partner agreements
Draft a reseller agreement from your template, or check the partner's terms on territory, exclusivity, margin and termination against your own positions.
Data
DPAs and security addenda
Data processing terms, sub-processor lists and security schedules, read alongside the agreement they attach to.
Change control
Redlines and revised drafts
Compare the draft you sent with the one procurement sent back, then export your reply to Word with track changes.

How it works

From first draft to signed order form

There is no implementation project. Start a draft or upload an agreement, and the first version is usually back before the next call.

Draft or upload
Start from a template or their paper
Draft an MSA or order form from your own template, or upload the customer's paper and addenda as PDF or Word.
Review
Findings back in minutes
Ranked, quoted from the document and checked against your playbook, with a plain-English summary of each clause.
Negotiate
Send the counter-redline
Take the suggested wording or write your own, export to Word with track changes, and compare versions as they come back.
Sign and store
Signed and filed
Send the final version for e-signature, and the signed copy is stored securely in goHeather.

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20,000+
SMBs and small law firms trust goHeather
$1,419
Average saving vs. a lawyer per deal
10,500+
Lawyer-made templates behind every draft
25+
Enterprise-grade security controls

Your SaaS contract data, kept confidential

Every MSA and order form you upload carries discounts, customer names and security commitments. goHeather protects them with enterprise-grade controls, end-to-end encryption and trusted AI providers.

Learn more about security

Contracts encrypted with gold-standard protection
Database provider meets bank-grade security
Your documents and data will never be sold
We do not use your data to train our models

What it covers

What goHeather drafts and checks in a SaaS agreement

The clauses it covers first in MSAs, order forms, DPAs and reseller agreements

A software deal is rarely one document. There is a master agreement, an order form, a data processing addendum and often a security schedule, and a term in one can change the effect of a term in another. goHeather covers the clauses below when it drafts from your own templates. When it reviews the other side's paper, it reads the documents together and quotes each clause with a plain-English summary of how it is drafted. What to do about any of them is a decision for you and your lawyer.

Liability, indemnity and carve-outs

The liability cap. What it is tied to (a fixed sum, fees paid over a period, or a multiple of them) and how it is worded.
Carve-outs. Which obligations sit outside the cap, such as data breach, IP indemnity or confidentiality, and how each carve-out is drafted.
Indemnity scope. How widely each indemnity is drafted, whether it is capped, and whether it survives termination.
Consequential loss. Whether it is excluded, and whether the exclusion is mutual.

DPA review: data protection and security

Roles. How the agreement characterizes each party in respect of personal data.
Sub-processors. Whether a list is incorporated, how changes are notified, and what rights the customer has to object.
Security commitments. What the schedule requires, and whether it can be changed during the term.
Breach notification. The window for notifying, and what the agreement requires you to include.
Audit rights. Frequency, notice, and whether certifications can be offered in place of an on-site audit.

Term, renewal and pricing

Renewal. Whether it is automatic, the notice window for stopping it, and which party the window favors.
Price uplift. Whether the agreement allows one, what caps it, and what notice is required.
User and usage growth. What happens to rates when volumes change mid-term.
Termination. Which party can terminate, on what grounds, and what happens to fees already paid.
Order of precedence. Which document wins when the MSA, the order form and an addendum conflict.

IP, license scope and service levels

License scope. In a subscription or software license agreement, who may use the platform, in what territory, and whether affiliates are included.
IP ownership. How the agreement allocates rights in configuration, integrations, feedback and output.
Service levels. The uptime commitment, how credits are calculated, and whether they are capped or expressed as a sole remedy.
Support obligations. Response times, and whether they are contractual or referenced from a policy that can change.

How goHeather fits your contract process

Software businesses often sign more agreements than their legal team can read closely, and a deal waiting on legal at the end of a quarter can end up signed before anyone has read it. With goHeather, the first draft starts from your own template, the customer's redlines get a first read with each clause above quoted and summarized, the counter-redline goes back in Word with track changes, and the final version is signed and stored in one place. The deals that need a lawyer are the ones that reach one.

goHeather is a contracts AI, not a law firm. It tells you what your agreement says and what to look at. It does not tell you what to accept. See how the review works on our AI contract review page, how drafting works on the AI contract generator page, or book a demo with one of your own agreements.

Can AI review customer redlines on a SaaS MSA?

Can goHeather review the MSA, order form and DPA together?

Which technology contracts can goHeather draft and review?

Can goHeather draft an MSA or order form from our own template?

Can we set up a playbook with our own negotiating positions?

Is our SaaS contract data used to train the AI?

Does legal AI for SaaS replace in-house counsel?

Trusted by 20,000+ SMBs and small law firms

Send your own order form, or redline the customer’s

Start free with your own MSA template or a marked-up order form and DPA, or book a demo and we will walk through a draft and a review with you.