Privacy Policy

This Privacy Policy explains how 2836014 Ontario Inc., operating as goHeather ("goHeather", "we", "us"), collects, uses, shares and protects personal information when you visit goheather.io, use the goHeather web app or Microsoft Word add-in, or otherwise deal with us. goHeather is legal AI software for businesses. It is not a law firm and does not give legal advice, and using it does not create a lawyer-client relationship.

Who we are

goHeather has offices at 1 Sansome St., Suite 1400, San Francisco, CA 94104, United States, and 10 Dundas St. East, Suite 1002, Toronto, ON M5B 2G9, Canada. For anything in this policy, write to help@goheather.io.

Information we collect

• Account information: your name, work email, phone number, company, role and the answers you give when you sign up, such as how many contracts your team handles.
• Customer content: the documents, contracts, playbooks, templates, drafts, prompts, chats and outputs you or your team upload to or create in goHeather. This content can include personal information about other people, such as the parties named in a contract.
• Billing information: plan, invoices and billing contact. Card payments are handled by Stripe; we do not store full card numbers.
• Communications: messages you send us by email or through our contact form, and the details you give when you book a demo.
• Usage and device information: log data, IP address, browser and device type, pages and features used, and information collected by cookies and similar technologies (see Cookies and analytics).

Please do not upload information you do not need goHeather to process, such as Social Security numbers, bank account numbers or health records.

How we use information

• To provide goHeather: reviewing, drafting, editing and storing documents on your instructions.
• To run your account and team workspace, including sign-in and single sign-on.
• To bill you and manage your plan and free trial.
• To answer your questions and give support.
• To keep goHeather secure, prevent misuse and fix problems.
• To understand how goHeather is used and improve it, using usage information. We do not use your customer content to train AI models.
• To send product news and offers to business contacts. You can unsubscribe at any time using the link in each email.
• To meet legal obligations and enforce our terms.

AI processing of your documents

When you ask goHeather to review, draft, edit, summarize or answer a question about a document, we send the relevant text to the AI model provider that runs the model in use, such as OpenAI, Anthropic or Meta, and return the result to you. goHeather does not train its AI on customer data, and neither do our AI providers. Our AI providers may keep limited request logs for up to 30 days, solely for abuse monitoring. AI output can contain mistakes; review it before you rely on it.

How we share information

We do not sell your personal information or your customer content. We share information only:

• With service providers that help us run goHeather, such as cloud hosting (Amazon Web Services), AI model providers, payment processing (Stripe), email, analytics and demo scheduling. They may use the information only to provide their services to us. A current list is available on request.
• With the members of your team workspace, for content you choose to share with your team.
• With services you connect or send documents to, such as an e-signature recipient, at your request.
• When required by law, or to protect the rights, safety or property of goHeather, our users or others.
• In connection with a merger, acquisition, financing or sale of all or part of our business, subject to this policy.

Content our customers upload

Businesses that use goHeather decide what content to upload and how it is used. For that content, we act as a service provider (or processor) on the customer's behalf. If your personal information appears in a document a goHeather customer uploaded, please contact that customer first; we will help them respond.

Where data is stored

Our core application and customer data are hosted in the United States on Amazon Web Services and encrypted at rest. Some service providers, including AI model providers, may process information in other countries. When we transfer personal information across borders, we take the steps the applicable law requires to protect it.

How long we keep information

We keep personal information for as long as your account is active and as needed to provide goHeather. You can delete documents from your workspace at any time. When an account is closed, we delete or anonymize its personal information within a reasonable period, unless we must keep it to meet legal, tax or accounting obligations or to resolve disputes.

Security

We protect information with encryption in transit and at rest, access controls and monitoring. No system is perfectly secure, but we work to keep your information safe. Read more on our Security page.

Your privacy rights

Wherever you live, you can ask us to access, correct, export or delete the personal information we hold about you, by writing to help@goheather.io. We may need to verify your identity first, and some requests may be limited by law. We will not treat you differently for exercising your rights.

United States

If you live in California or another US state with a consumer privacy law, you may have the right to know what personal information we collect, use and disclose; to access, correct and delete it; and to opt out of its sale or of sharing for targeted advertising. We do not sell personal information. You may use an authorized agent to make a request on your behalf.

European Economic Area, United Kingdom and Switzerland

We process personal information to perform our contract with you, for our legitimate interests in running and improving goHeather, with your consent (which you can withdraw at any time), or to meet legal obligations. You may have the right to access, correct, delete, restrict or object to our processing, and to data portability. You may also complain to your local data protection authority.

Canada

We handle personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA). If we do not resolve a concern to your satisfaction, you may contact the Office of the Privacy Commissioner of Canada.

Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember your preferences and understand how our website and app are used. Our analytics tools include Google Tag Manager, PostHog and Microsoft Clarity. You can block or delete cookies in your browser settings; some features may not work without them.

Children

goHeather is a service for businesses and is not directed to anyone under 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. We will post the new version on this page with a new date, and tell account holders about significant changes.

Contact us

Questions, requests or complaints about this policy or your personal information: help@goheather.io, or by mail to either office above.